Developing an Interpersonal Relationship (Rapport)

Procedure

1. Approach the patient at eye level and greet them in their preferred language.
2. Introduce yourself by name and role, and ask how they wish to be addressed.
3. Provide privacy and sit rather than stand over the patient.
4. Use open questions and allow the patient to speak without interruption.
5. Listen actively — nod, summarise and reflect back what you have heard.
6. Observe non-verbal cues: facial expression, posture, tone and eye contact.
7. Show empathy and avoid false reassurance or judgement.
8. Assure confidentiality and explain what information you must share with the team.
9. Close by agreeing the next step, and keep every promise you make.